MEAL Intern

Job Description

Position Summary

Overall purpose of the role: this non-managerial position is under the overall management of the MEAL Team Leader, and with technical guidance from the country office Accountability Officer. The Accountability Assistant/intern will contribute to the development and implementation of DRC Yemen MEAL framework, with a particular focus on ensuring accountability towards beneficiaries and other target groups. Dedicated to the hotline/tollfree and receive, document, and process complaints received through different channels. Assist other MEAL activities (e.g. verification, baseline, mid-term, evaluation and PDMs, PSMs…etc) may be required as tasked by the line manager

Duties and Responsibilities:

Responsibilities: (in bullet points)

• Responsible to receive complaints and feedback from beneficiaries on the hotline, toll-free, feedback boxes and/or any newly instituted feedback channels in addition to ensure that any sensitive feedback received are coded to the CFM database/system. 
• Ensure the timely entry of all feedback received from beneficiaries/stakeholders into the CFM database and direct the feedback to the MEAL Officer AAP for following up. Ensure escalation of serious complaints (such as Code of Conduct violations and SEA violations) through the required channel.
• Under the direct supervision of MEAL Team Leader/Country Accountability Officer, coordinate with the MEAL and program field staffs to compile any feedback received through the feedback channels which associated with the suggestion boxes, and ODM/PDM activities.
• Follow data protection protocols and steps. Implement protocols for data protection, storage, sharing, and security in the area of responsibility to ensure data is stored in safely and confidentially. 
• Follow accountability and ethical standards in everyday work, including a commitment to AAP, PSEA and non-discriminatory service provision.
• Support in reviewing and translating the MEAL surveys/assessments.
• Submit the CFM database/report on the weekly and monthly basis to MEAL Officer – AAP  /MEAL Team Leader/MEAL Manager.
• Perform other duties as assigned by MEAL Team Leader. This may include supporting with MEAL activities such as verification, baseline/endline surveys, PDMs,PSMs etc).
• Experience and technical competencies: (include years of experience) 

Skills and Experiences: 
skills

• Flexibility in carrying out tasks.
• Good listener with clear communication style for diverse population; patient and understanding communication style.
• Adheres to the DRC’s values and ethical standards.
• Promotes the vision, mission, and strategic goals of the DRC Yemen Program.
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability, with a commitment to non-discriminatory service provision.
• Willingness to travel very frequently to field sites and percent of the time.
• Establishes, builds and maintains effective working relationships with staff and partners to facilitate the provision of support. 
• Consistently approaches work with energy and a positive, constructive attitude.
• Solid communication skills (written and oral): sensitivity to and responsiveness to all partners, respectful and helpful relations with donors and project staff.
• Remains calm, in control and good humoured even under pressure.
• Demonstrates openness to change and ability to manage complexities.
• Responds positively to critical feedback and differing points of view.
• Solicits feedback from staff about the impact of his/her own behaviour.

Required competencies                            

All DRC roles require the post-holder to master DRC’s core competencies:    

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.    
• Collaborating: Involving relevant parties and encouraging feedback.    
• Taking the lead: Taking ownership and initiative while aiming for innovation.    
• Communicating: Listening and speaking effectively and honestly.
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.  

About you

Experience and technical competencies: (include years of experience)

• Experience in the similar job with national/international NGOs, public . Note: candidates with some experience  in community service provision (e.g. health, education, youth) and volunteering will also be considered in place of formal NGO work experience.
• Ability to collect data and perform data quality steps, with strong attention to detail.
• Demonstrated personal commitment to service provision or volunteering within their community.
• Ability to follow and communicate instructions in relation to ethical principles including accountability to affected populations principles.
• Skill in MS Word, Excel, and  general data literacy.
• Ability to discuss and follow priorities.
• Strong written and verbal communication skills (with a preference for strong facilitation and communications 

Education: 

• High school certificate. Preferably, bachelor’s degree in, management or any other related field.
• Candidates coming from backgrounds in teaching, customer service or professional sectors with strong social skills will also be considered. University degree in social sciences, or any related field. 

Languages: 

• Arabic – Fluent
• English – Desirable

Key stakeholders: (internal and external)

• MEAL Manager and Team Leader
• Country AAP Officer
• Area Management
• Technical Coordinators