CCCM Officer

Job Description

Position Summary

Project implementation

Management of mobile CCCM team

• Devise daily and weekly workplans for mobile team activities, with the support of the CCCM Senior Officer;
• Timely reporting of problems and challenges in the sites to CCCM Senior Officer;
• Timely reporting of security and safety incidents or risks to CCCM Senior Officer / security focal point.

Partner coordination and service monitoring 

• Liaise and coordinate with all humanitarian partners and stakeholders working in the sites, on a day-to-day basis;
• Liaise and coordinate with local authorities, on a day-to-day basis;
• Monitor service provision at site level, including through observation and assessment.

Community participation and representation

• Organize and chair regular meetings between community representatives and humanitarian agencies, taking minutes of meetings and attendance sheets;
• Work with the CCCM Senior Officer to establish community committees in the sites, ensuring representation and participation of women, youth, and marginalized groups;
• Support organization of trainings to community committees, humanitarian agencies, and community members, on topics including on protection, fire response, and CCCM.

Communication with communities and accountability

• Establish and then oversee ACTED Communications with Communities (CwC) activities in the sites, including regular outreach to the community and information campaigns;
• Support community mobilization efforts or information campaigns of community representatives or other humanitarian agencies as needed;
• Support establishment of, and then implement, Complaints and Response Mechanism (CRM) in each of the sites, including data management, referrals, and ensuring feedback is given.

Information Management

• Compile regular reporting from partners on their activities in the sites;
• Conduct and oversee regular data collection, including on service availability and standards in the sites;
• Ensure all reports and data submitted by the CCCM team are timely and accurate;
• Participate in assessment and data collection exercises as needed;
• Ensure information is shared back with partners and communities;

Protection mainstreaming;

• Consider gender, protection, and GBV concerns in all aspects of activities;
• Promote and adhere to ACTED’s Prevention of Sexual Exploitation and Abuse policy;
• Promote participation and representation of women, youth, people with specific needs, and marginalised groups in all SMC and partner activities;
• Support establishment of referral mechanisms, in collaboration with protection partners;
• Support vulnerable persons including through referral to protection partners, and coordination of support at specific events (e.g. distributions, registration);
• Ensure confidentiality is respected in all activities.

HR

• Line management of CCCM Assistants.

Transparency, & compliance

• Ensure accurate record-keeping of project documentation, and timely submission of regular reporting to the CCCM Senior Officer.

Other

• Support Shelter/Infrastructure and WASH teams, as needed, to conduct regular; assessment of site infrastructure and ensure participation of the community in identifying and implementing works;
• Any additional task as requested by the line manager.

Job Requirement (Qualification and Experience)

• At least two years’ experience in a project implementation position in an NGO;
• Excellent communication and external representation skills;
• Excellent capacity to plan, prioritize, and multitask;
• Excellent team-working skills;
• Flexible, with the ability to cope with stressful situations;
• Good computer literacy, including use of smartphones and MS Office (Word and Excel);
• Good English skills, both oral and written;
• Knowledge of multi-sectoral humanitarian response, including Protection, WASH, Shelter, and emergency distribution is required;
• Experience in CCCM programming is strongly preferred;
• Experience in Protection programming is of benefit.